From: Andrew Johnson
Date: 2010-07-14 19:01:49
Letter Sent by Post o 04 June – no response #ygrps-yiv-1218866369 TD.ygrps-yiv-1218866369header { } #ygrps-yiv-1218866369 TD.ygrps-yiv-1218866369text { PADDING-LEFT:4px;PADDING-RIGHT:4px;} #ygrps-yiv-1218866369 TD.ygrps-yiv-1218866369label { } #ygrps-yiv-1218866369 TD.ygrps-yiv-1218866369data { } In relation to this posting, www.checktheevidence… I have now received a response by e-mail – the letter I sent by post was never acknowledged and never responded to. Draw your own conclusions from this distinctly unhelpful response. I will try and escalate this, once I have completed some additional study on the data I have collected around the time of this incident. Andrew From: easyJet Customer Experience Team [mailto:easyjet@maileu.custh…] Sent: 14 July 2010 12:22To: ad.johnson@ntlworld….Subject: Letter Sent by Post o 04 June – no response [Incident: 100713-020119] Recently you requested personal assistance from our on-line support centre. Subject Letter Sent by Post o 04 June – no response Discussion Thread Response (Jacqueline Kenny) 14/07/2010 11.21 AM Dear Mr Johnson,Thank you for contacting us.I apologise but I am unable to answer your operational query.I would like to inform you that if you wish to talk to one of our representatives, our Customer Experience Team is available under the following telephone numbers:In the UK, 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more).Our Operations department is option 1.If you are calling from abroad, please telephone the relevant number below:In Spain, 807 260026 (calls cost €0.87 per minute; calls from mobiles and other networks may cost more)In Switzerland, 0900 000 195 (calls cost CHF1.50 per minute; calls from mobiles and other networks may cost more)In the Netherlands, 0900 265 8022 (calls cost €0.80 per minute; calls from mobiles and other networks may cost more)In Greece, 08252008980 (calls only from landline)In Germany, 0900 11 00 161 (calls cost €1.03 per minute; calls from mobiles and other networks may cost more)In Italy, 899678990 (calls cost €0.96 per minute; calls from mobiles and other networks may cost more)In Austria, 0900 370120 (calls cost € 1.08 per minute; calls from mobiles and other networks may cost more)In Poland, 0703 203 025 (calls cost 1,28 PLN per minute; calls from mobiles and other networks may cost more) In France 0899 65 00 11 (calls cost €1.34 per call and €0.34 per minute; calls from mobiles and other networks may cost more)If the country you are calling from is not included in the list please call 0044 870 6 000 000 (calls made to this number will be charged at the prevailing overseas call rate).Furthermore, our contact centre is open for business from 08:00 to 20:00 hours Monday to Friday and from 09:00 to 17:00 hours on weekends (UK time).I realise that you have had a negative experience on this occasion and I hope that this will not deter you from using our services again in the future. Once again, I do apologise for the inconvenience caused.I do hope I have been able to answer your question fully. To update your query please reply to this email and we will be happy to assist you further.Yours sincerely,Jacqueline KennyCustomer Service Representative Auto-Response 13/07/2010 06.44 PM Dear Thank you for submitting your question. Your reference number for this question is 100713-020119. We would like our Customers to have a speedy response to their enquiry, with this in mind we have looked at your email and have provided you with some suggestions for an instant answer to your question. We hope you will find these helpful.Title: easyJet’s Lowest Price GuaranteeLink: easyjet.custhelp.com…: I had a flight from/to East Midlands Airport. What do I do now?Link: easyjet.custhelp.com…: How do I request a refund for my cancelled flight?Link: easyjet.custhelp.com… we have not found an immediate answer to your question, we aim to respond to your question as soon as possible. Yours sincerelyeasyJet Customer Experience Team Customer (Andrew Johnson) 13/07/2010 06.44 PM Dear Sir/Madam,I am still awaiting a response to a letter I sent over 1 month ago to youregistered office at Hangar 89, London Luton Airport, Luton, BedfordshireLU2 9PF.I included a disk, which I cannot include here, though I have posted a videoin relation to the incident here:www.youtube.com/watc… this query is not answered, I will have to escalate it through theDepartment of Environment or some other body.Yours Sincerely,Andrew Johnson_____ Are you interested in what’s really going on in the world, behind thefacade? Then…www.checktheevidence… happened on 9/11?www.drjudywood.com/=… application File Attachment ====================Easy Jet Trails Enquiry.doc, 3222528 bytes, added to incident [—001:003465:11601—]
